practise what you preach

Let me think hard on what I want to blog about…

Ok, shall complain about work first. I have come to the conclusion that ALL calls from the workplace is NEVER good news. Thus, I have resorted to not answering calls especially those that call in while I’m sleeping. DO NOT interrupt my sleep else I’ll be EXTRA grouchy. Yesterday, my dear dad answered the house phone which was a call from one of the managers. And he HAD to wake me up to answer the damn call. Alleluia. I had to go down to Compass Point to get some stocks. I didn’t even know what time it was until I asked the caller and then glanced at my clock. OMG…ONE WHOLE HOUR before my clock is set to ring. HOW CAN YOU DEPRIVE ME OF ONE WHOLE HOUR OF SLEEP???!!!

Fine. Then came the question of where the hell was Compass Point and how am I going to get there. Checked out the directory. Oh…it’s in Sengkang. MRT is definitely out coz it will take a damn long time to reach. Bus is risky but not too bad though I’m afraid I don’t know where to stop. Called up the manager to ask if I could take a cab down. No. WTH!!! I know the company needs to save money but you don’t have to be so damn stingy on these things!!! You guys had better be grateful coz I had to call up Mum’s friend to ask her how to get there. Disturbing people early in the morning…tsk tsk…

Finally, I got things done and got back to the store to start work. Suddenly there’s this whole crowd of people coming to our store. Greeting is very important to the company. So the manager was greeting non-stop and the rest of us just followed. Boy, was I very thirsty with all the greetings and not having a drink of water since I returned from Compass Point. I swear the cashiers (Aunty Susie and I) were moving as fast as we could but the manager just had to go piss me off. There was this one moment where we didn’t have any greeting coz we were trying hard to move as fast as we could, couldn’t think, just move move move. And in a know-it-all tone, he went like “cashiers, where’s the greeting?” The moment I heard that damn statement, it pissed me off SO much that I practically yelled the greeting at the top of my voice, probably just to spite him. Look, it’s not like we’ve been silent for an hour ok. You don’t have to be so pissy about it.

I hate the fact that the managers tell us what to do when they don’t practise what they preach. Oh yea, what about smiling when you serve customers. If it’s so darn important, why don’t I see you guys smiling when you’re facing a crowd as well? You guys get irritated and you start getting pissy about every little thing. Where’s your smile then?

Then, Mr Plain-ice-tea (regular customer but don’t know his name) came. The manager served him but since this manager hasn’t been here too long, he doesn’t know this customer is a regular customer and his wants. This customer always wants a bag and serviettes. So the manager gives him his large cup of plain ice-tea. He asks for a bag. The manager, probably irritated by the crowd already, just shoves the bag across the counter to him. At that moment, I felt so sorry for Mr Plain-ice-tea. A regular customer does not need to be treated like that ok. And so much for telling us that customers are important and how we should treat them when you guys don’t even practise what you preach.

Next topic to complain on…I probably have complained about this before but I thought about it again so there goes. These few days, I’m made to go throw the rubbish quite a few times. Just coz this aunty refuses to do it. All she has to do is complain that she can’t stand the smell and that’s it, someone else has to do the dirty job. Like you find it smelly, the rest of us don’t? I could also say the same thing. I don’t even do this kinda thing at home. But I feel that it’s part and parcel of the job so you still have to do it. You could jolly well look for another job that doesn’t require you to do this if you don’t want to.

And like I said, some managers think that just coz they are of a higher post, they shouldn’t be doing this. WTH. You are still the company’s employee right? Anyway, for doing the dirty job, I feel that ALL crew who are willing to do it SHOULD get a salary raise. If not, why don’t you go do it YOURSELF?

I can tahan the smell. But WTF, each time I go to throw the rubbish, I have to conquer my fear of falling into the container as well. I can’t throw it from the ground level coz the bag is simply too heavy for me to lift up and throw over. So I have to wheel it right into the area. After renovating the area, the containers are now level with the ground of the dumping area. Which is kinda scary coz sometimes when the rubbish bag is too heavy, I’m afraid that I might trip and fall into the container as well.

Ok…Sis is out from the bathroom. Need to go bathe. Shall continue with my ranting after my bath.

puzzled

Just as I was looking forward to spending the whole day (Friday) relaxing, going shopping…my hopes were dashed. No off for me, have to work. Happiness is somehow always shortlived. Honestly, it made me really upset this afternoon. Sent a message to dear Per (who is in UK). I’m ok now, so don’t worry too much for me.

Aunty Hui Chuen is so cute. She gave me a hug today. Not sure whether it was to cheer me up coz she did ask me whether there was something bothering me. Although at that moment, I think I was quiet coz I was trying to focus on my job.

Yea…quite dislike the kitchen. My hands always end up so painful. Knuckles painful from the heat of the teriyaki grill. Left palm from the heat from the rice burger. Can someone invent heat-proof gloves? The last I want to get is another burn. I’m not skilled yet. Can tell from the wrapping…some ok, some not ok. Well, if you want it done fast, then it’s not going to be a super good job. If you don’t like it, then don’t ask me to do it. Hey, it takes time to perfect a skill.

Why? I really don’t understand why people think I’m that good. I only find myself average in everything I do. I’m not trying to be modest, I really think that way. If I’m that smart, I wouldn’t be living day to day now not knowing what I want to further study. Not knowing what I want in life. So it puzzles me why aunties Hui Chuen and Kim Tee think I’m hardworking. I think I’m only doing my job well (in/to my terms). It may not be so to the upper management.

super aunties

Trying to decide who or what to feature on my next layout header. Thinking either Ayu or Yurina. Hmmm…

Argh. Sis went to tell James that I can do rice burgers so he put me at that station today. It’s like a big mistake. Firstly, the kitchen is terribly hot and I hate having my back all wet. Perspiration can roll down my face, neck, whatever…but I HATE HAVING MY BACK ALL WET! Secondly, as I have said, I can’t coordinate well. When there’s like tons of orders, I fumble quite a bit. Then I don’t know what to do and then everything just goes wrong. Thirdly, I lack confidence. I think people are just going to die of hunger while waiting for me to prepare their burgers.

But seriously, the aunties have a lot of patience and faith in me. Which makes me feel a little uneasy coz I’m afraid if something goes wrong, it’s like I’m going to let them down.

Oh yea…sorry to that person who ate the plain dog I prepared. Must have looked pretty gross. Couldn’t master the art of squeezing 6 zig-zags of tomato ketchup without breaking the line. I bet, I BET if I could do it, I would be taking my own sweet time and you would have died of hunger.

This proves that the aunties are super. *salute*

The teriyaki grill broke-down. Must be a sign…that I don’t belong in the kitchen. Put me back as cashier!!! No, I didn’t spoil it ok…although I dislike the management, I’m not so evil to go spoil their equipment. Bleargh.

*gasps* I have only got 6 hours of sleep left…better get going.

momentary loss

I knew it was going since last night. Although the sore throat was gone, phlegm had sort of built up. My throat felt uncomfortable and as I talked, I could feel the strain. The feeling that my voice was going.

This morning, the voice sort of went. Suddenly I was talking in this very raspy tone. Tired, body aching a little, I knew I needed more rest. So called up and said I wasn’t coming in to work. I made the right choice coz now I’m feeling much better after resting the whole day. My voice decided to come back.

*phew*

Met Per yesterday to pass her some stuff. Then today, something bad happened. *sigh* Whatever’s done is done so I guess just settle the problem and hope for the best.

Sometimes I wish I didn’t have the ability to eavesdrop that well. Not that I want to do it on purpose but sometimes it just happens. I have also said before that I don’t like to be suspicious of people but sometimes people leave me with no choice. I happened to catch a statement that I think was referring to me. To make things worse, it came from someone whom I dislike. I would be lying if I said it didn’t affect me.

I am trying. I really am. I know I have lousy coordination skills thus I am doing my job at the pace I am comfortable with. I make mistakes but I have learnt to reproach myself less, instead, keep calm and be more confident so that I do a better job. I seem to be ok with things most of the time but I have a fragile side as well. I believe everyone has their fragile moments.

You know how it’s like to be having that good feeling and then a sudden statement just strikes you down. Luckily it happened towards the end of the day and besides that person, nobody else said anything more to fuel it.

My hand is getting better…I guess…

customers who need a slap part 2

Sis reminded me of more examples of irritating customers. Let me add on to the list.

7) think I can read their mind. Specify what you want. Don’t just tell me “I want ice milk tea”. *sarcastic* Yes, and I can sense the vibes coming out of you that you want a regular cup or a large cup. Maybe I should just give you the largest cup to boost sales for that day.

8) keep flipping up the menu board on the counter top. Boy, you really have itchy fingers don’t you? Or maybe the pictures and words look clearer to you when you lift it up? Makes me feel like snatching the board and slapping your hands with it.

9) can’t seem to read and understand English. You “stare” so hard at the menu, point to the Unagi rice burger and tell me you want that. Can you also see the sticker with “temporarily not available” stuck across it? Or are you hallucinating that the sticker ain’t there?

Went to see the doctor about my hand wound coz it has gotten far more disgusting. Not going to post the photo in plain view again…might cause people to get nightmares. Got some cream and antibiotics coz doctor says it looks like it has gone a bit septic.

customers who need a slap

I finally got to watch Kanjani8’s Excite! concert. Went over to Per’s house on Sunday. Yes, you’ve heard this before but I’m going to say it again…Ohkura is so 帅!!!

I did this little quiz and omg…the results were making me high. There’s only one person that can make me high. Who is it? *strains to the hear the answer*

The burnt part of my hand is now damn disgusting. (Not going to post the photo in plain view lest everyone gets nightmares.) I know I shouldn’t have burst the bubble/blister but I have “itchy fingers”. Too late to regret now… It’s a little pain. But I am not going to make a big deal out of it. Hmmm…but the rest keep making a big deal out of it. Why? I really can’t understand. Ok, but they are saying it out of a good heart. Already 2-3 customers have asked about it. The really cute one being an ang moh.

Customer: What happened to your hand?
Me: Got burnt.
Customer: Today?
Me: No, a few days ago.
Customer: Oh my…it must be really painful.
Me: Not really. It’s ok.
Customer: Take care.
Me: *smiles*

If only I could serve such customers everyday instead of those really rude ones…
I can’t stand customers who:
1) Seem to have a really “black face”. What have I done to you? Nothing. Don’t make it seem like I owed you something.

2) Are damn impatient then start complaining. Why don’t you try working in my place or any of the other crews’ position? Then you will know what it’s like. Yes, we try to get your orders out as fast as possible but that doesn’t mean it’s going to be prepared at lightning speed. Unless you don’t mind half-cooked food. Get this straight. We only prepare the food when you order, that ensures the food is hot and fresh.

3) Can’t seem to understand English. When I ask “chilli or ketchup?”, don’t tell me “ya”. Does the “ya” mean “chilli” or “ketchup” or “both”? *sarcastic* I can’t read your mind ok. You are just testing my patience and I’ll just tick both. Hmmm…maybe I shan’t give you any.

4) Keep changing their mind. It’s very troublesome to keep changing orders coz of the system. Especially when I’ve already repeated your order, prepared your items then you open your mouth. You are just itching for a slap from me.

5) Don’t listen carefully when I repeat orders. Ah…don’t listen lahz. Then later when your order is wrong then come and complain. Just another one itching for a slap from me. No…this one needs to be stomped on. Doesn’t mean you’re on the phone, I’m going to wait patiently for you to finish your conversation. You will just have to tell the person on the line to hold on. I’m just going to repeat your order ONCE. Up to you to listen or not.

6) Hold up the whole queue just coz they can’t decide on what to eat. I suggest you stand to one side, decide on what you want then join the queue. You are only entitled to do that when there’s no queue, meaning you are the only customer. People might as well die of hunger while in the queue waiting for you to come to a decision.

If you are the kind of customer who falls into any of the above conditions, you had better reflect on yourself. Else, please please please DO NOT let me take your order. I will just feel like slapping the hell out of you.

misc things

[edited on Nov 8 at 7.44pm]
I uploaded the photo of the cake we had for Ryo’s birthday. Two slices from Secret Recipe. And boy were they stingy in supplying us with 2 large and one small candle. So, no candles…

[edited]

Yesterday, Sof invited us to her house for lunch. All the way to Woodlands. The food was good…heh…non-spicy. ^_^

Per and I went down to Orchard after that. We went to meet Cindi. Had a little Ryo birthday cake to ourselves. Too lazy to upload the photo of the cake…maybe in the next post.

A little update on my burnt hand and in response to the comments left by some friends. The patch as I have expected has gone a darker red now. It doesn’t hurt anymore unless you press on certain areas. The only irritating thing now is that a blister has formed. This little bubble of liquid is quite revolting. Looks so disgusting yet so tempted to burst it. But I know if I burst it, I’m going to regret it. So now, all I can do is stare at it from time to time and sort of touch, press, prod at it.

Crew meeting again at 8am tomorrow. Damnit. 8am is like some unearthly hour for late-sleepers like me. In fact, anytime before 12 noon is considered unearthly. And I’m still scheduled to work at 10am-4pm. Zombie alert.

temporary tattoo

This is worse than playing “heart attack” with the guys. Worse than getting your hand slapped by 大哥. I think I sort of deserve it since I didn’t really believe it was that bad when Sis told me about her accident and getting the same injury. *slaps myself*


Can you see? Can you see?


My temporary “tattoo”

And now you know I have really lousy coordination skills. I was pouring corn soup into the cup for the customer. Sis came over so I wanted to ask her if she had sent out the cup of corn soup she owed her customer. Thus, I wasn’t really paying attention to the pouring and I poured about a quarter of a scoop of corn soup over my hand. HOTTTTTTTTTTTTTTT!!! Sis told me to drop everything and go rinse my hand under water but I didn’t listen coz I wanted to serve the customer first. Just bear with the pain for awhile.

Asked Yew Seng to get me a little ice, he got me a half-filled tub of ice and filled it with water. Told me to soak my hand in it. *sigh* Wasting all the ice on my hand.

Anyway, it was only a moment’s relief. The part that got burnt still stings a lot…got this biting feeling.

*sobz*

the good thing

Although I sort of dislike my job now coz of the low pay and certain people, but I guess there are some good parts as well.

For instance, there are the aunties who constantly crack jokes, making the day seem so much more fun. They also look after the younger crew, always asking whether we have had our break yet, making sure we don’t get bullied.

Personally, I have gained a lot more experience working for the first time in a customer service job. I have learnt to be more understanding towards any staff behind the counter, simply because now I know what it’s like. What it’s like to meet unreasonable customers. Like today, there was this lady feeding her kid at our dining area. Seeing that she hadn’t bought anything from us, I gently asked whether she was purchasing anything. Basically, we are supposed to “chase away” anyone who does not buy our stuff but sits at our area eating other food. I saw that she had a packet bought from another stall. She just answered fiercely “Can’t you wait?” Like how the hell I know whether you are or your husband is buying food from us? Manz…I just muttered “fucker” under my breath. I wasn’t already feeling damn good since I was asked to extend for one more hour…plus the fact that 6 hours and I haven’t eaten anything since 11am. Feeling rather sleepy too.

Shall continue more later…dinner now…

talking rubbish here

Heh hey! It’s been some time since I posted here. Well…*counts* only a few days…haha…

So what have I been doing all this while? Work, eat, sleep, computer…that’s about it. I did a new layout for my tcg trading post. Thinking of doing something for here but it’s a bit more complicated. Bottomline is…I just need more time. Haha…

Well, I’m not just going to talk rubbish here, I do have certain topics to talk on but for now, I think I’ll just go rest first. Have been working since 10am. Supposed to knock off at 4pm but somehow everyone kinda disappeared so I had to be there till almost 5.30pm. *sigh*

Haha…I just saw my Japanese pal online. Which reminds me…I haven’t sent him the photos. Damnit. *slaps myself*